Frequently Asked Questions
If you've got a general or specific questions about Alpro Hardware handles, door furniture, or access control, search for the answers by selecting from the list below, or alternatively contact us:
1. Why am I asked to take pack quantities? 2. Is there a charge for delivery? 3. Can you deliver direct to site, if so is there any additional cost to us? 4. How do I work out the handing on my door?
1. Do you glue the tube on your 97 series handle? 2. Can you fit additional centre supports to longer length handles? 3. What is the size of the hole to drill for glass fixings? 4. Are the Fixings included in the price? 5. Do Stainless steel and aluminium handles need any maintenance? 6. How do I clean steel and aluminium handles? 7. What about salty environments? 8. Do coated handles need maintenance? 9. Do aliminium and anodised handles need cleaning? 10. Can I just use water to clean handles? 11. On 98 Series Handles how far are the pillars in? 12. Why is nylon coating more expensive than powder coating?
1. Do the hookbolts, barbolts etc ..come complete with faceplates? 2. Do Alpro sell spares kits for the Paddle Handles 3. If side loading of the lock is an issue what can I do? 4. How many spare keys are with the round mortice cylinders? 5. How many spare keys are with the europrofile cylinders? 6. How do you work out the backset of hook bolts? 7. Do the bolt guides come complete with flushbolts? 8. What do the transom closers come complete with?
1. What guarantee is there on Electric Strikes? 2. How do I change ES110 from PTL to PTO? 3. Do you provide any weather rated access control products?
General 1. Why am I asked to take pack quantities? Helps for a quicker despatch time & also because we are not spending time re-packaging it keeps the cost down. 2. Is there a charge for delivery?Carriage and packing are included in orders over £450.00. A charge of £10.50 is made on lower value orders to cover carriage, packing and insurance. Ireland however is charged @ £40 for a standard consignment and POA for large shipments. 3. Can you deliver direct to site, if so is there any additional cost to us?Yes, just notify us by fax of new address and we will re-direct your order, provided it is a normal next day delivery there will be no additional cost. 4. How do I work out the handing on my door?With the door opening towards you, look at which side it is hung / where the hinge is and that denotes whether the door is left or right handed.
Handles
1. Do you glue the tube on your 97 series handle? If we assemble 97 series handles we always glue the tube and recommend our Customers to do the same. 2. Can you fit additional centre supports to longer length handles? Yes, we recommend centre supports on longer length handles to give better stability. 3. What is the size of the hole to drill for glass fixings?M12 fixing - 18mm diameter, M8 fixing - 12mm diameter. 4. Are the Fixings included in the price? Yes, but we need to know what type of door the handles are to be fitted on i.e. Glass, Timber or Aluminium. We only include standard fixings i.e. F19, F17. All other fixings are at additional cost. 5. Do Stainless steel and aluminium handles need any maintenance? Yes. In certain environments, such as a particularly salty atmosphere, cleaning will be required at regular intervals of between three and six months. 6. How do I clean steel and aluminium handles? In a normal environment e.g. where oil or grease marks need to be removed, use a proprietary stainless steel cleaning agent. Vitopan or a 3M cleaner is suggested. 7. What about salty environments?For the onset of corrosion or rust (due to exposure to salt air) an oxalic acid should be used. But this should be applied and allowed to stand for 25 minutes. Please ensure all manufacturers safety directions are followed and carried out at all times, when using these types of products. 8. Do coated handles need maintenance?Yes. A mild solution of warm water with the appropriate detergent is suggested. All surfaces of the handle should be cleaned, using a soft cloth or brush and then dried thoroughly. 9. Do aluminium and anodised handles need cleaning?Yes. Wipe over with a damp cloth and then dry thoroughly. Then wipe the handle with a wax polish to ensure ongoing aesthetics. Never use metal cleaning agents on aluminium anodised furniture. 10. Can I just use water to clean handles?No, do not use water on is own, follow the instructions above for lasting trouble free handle life. 11. On 98 Series Handles how far are the pillars in?50mm from each end. 12. Why is nylon coating more expensive than powder coating?You get better a quality handle which is more durable because of the process it goes through and that base nylon material is more expensive.
Door Furniture
1. Do the hookbolts, barbolts etc come complete with faceplates? No you have to order them separately. 2. Do Alpro sell spares kits for the Paddle Handles No you have to buy a new handle. 3. If side loading of the lock is an issue what can I do? If you can not adapt the physical installation to negate any side load issues we do offer our 700 / 7000 series hook locks which are guaranteed to release under side load. 4. How many spare keys are with the round mortice cylinders? 2 Keys 5. How many spare keys are with the europrofile cylinders?3 Keys 6. How do you work out the backset of hook bolts? It is from the centre line of the cylinder apature to edge of the faceplate. 7. Do the bolt guides come complete with flushbolts? Only on flat flushbolts you have to order them separately with radius flushbolts. 8.What do the transom closers come complete with? Complete fixing kit, bottom pivot assembly and top arm and channel.
Acess Control
1. What guarantee is there on Electric Strikes? 5 years 2. How do I change ES110 from PTL to PTO? Locate the brass screw on the back section of the strike. Remove this screw and in doing so, take care to keep the strike upright otherwise an internal spring & pin arrangement will fall out. Remove the pin and springs and then replace them in to the chamber in a different order i.e. two short pins together, then the long pin followed finally by the spring. Secure these in place with the brass screw. 3. Do you provide any weather rated access control products? Yes, our ES110 strike range can be specified as weather rated to IP56 by adding -WR to the end of the relevant order code. We also offer an IP68 rated keypads and switches.
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